Effective date: 1-1-2025
At Petit Woof we value your privacy. We treat your personal data with care and process it exclusively in accordance with applicable legislation, including the General Data Protection Regulation (GDPR).
1. Who are we?
- Company name: Petit Woof
- Address: Stationsstraat 5, 8870 Izegem, Belgium
- Email address: contact @petitwoof .be
- VAT number: BE1015.282.073
Petit Woof is responsible for the processing of your personal data as described in this privacy policy.
2. What information do we collect?
We only collect data that is necessary for processing your order and improving our services. This includes:
- Personal data: Name, address, telephone number, email address.
- Payment information: Payment method and billing address (we do not store full payment information).
- Order History: Products you have purchased.
- Technical data: IP address, browser and device with which you visit our website.
- Newsletter data: If you subscribe to our newsletter, we store your email address.
3. How do we use your data?
We use your data for the following purposes:
- Processing orders: To deliver your order and communicate about its progress.
- Customer service: To answer questions and handle complaints.
- Marketing: Sending newsletters and offers, provided you have given permission for this.
- Improving our website: To optimize your experience by analyzing technical data.
4. How long do we store your data?
We do not store your data longer than necessary. For example:
- Ordering Information: Up to 7 years (as required for tax purposes).
- Newsletter data: Until you unsubscribe.
- Technical data: Maximum 12 months.
5. Who do we share your data with?
Your data will only be shared with third parties when this is necessary for our services, such as:
- Shipping partners: For the delivery of your order (e.g. Bpost).
- Payment providers: For processing payments (e.g. Mollie).
- IT service providers: For hosting and maintenance of our website.
We ensure that these parties process your data confidentially and securely.
6. Your rights
You are entitled to:
- Inspection: See what data we have about you.
- Correction: Have incorrect data corrected.
- Deletion: Request to have your data deleted.
- Restriction: Limit the use of your data.
- Objection: Object to the use of your data for marketing purposes.
- Portability: Request a copy of your data in a commonly used format.
To exercise any of these rights, please contact us at contact @petitwoof .be .
7. Cookies
Our website uses cookies to improve your experience. Please see our Cookie Policy for more information about which cookies we use and how you can manage them.
8. Security of your data
We take appropriate measures to protect your data against loss, misuse and unauthorized access. Consider:
- Encryption of data.
- Secure connections (SSL).
- Limited access to your data within our company.
9. Complaints?
Do you have a complaint about how we handle your data? Please contact us via contact @petitwoof .be . You also have the right to file a complaint with the Belgian Data Protection Authority via www .gegevensbeschermingsautoriteit .be .
10. Changes to this privacy policy
We may change this privacy policy from time to time. Please check this page regularly to stay informed of any changes.
Thank you for your trust in Petit Woof!
