"Yes, I do like dogs more than humans"

Petit Woof

Where style, love and passion come together.

Discover our range 🐶

Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Here you will find answers to the most frequently asked questions about our products, shipping, payments and more. Is your question not listed? Feel free to contact us via our contact form .

1. Shipping & Delivery

How long will it take for my order to be delivered?
Orders within Belgium are usually delivered within 1-3 business days. For the Netherlands and other European countries, the delivery time is 2-5 business days.

What are the shipping costs?

  • Free shipping within Belgium for orders over €50.
  • For orders under €50 we charge €4.95 shipping costs.
  • International shipping costs are calculated at checkout.

Can I track my order?
Yes, after shipping you will receive a Track & Trace code to track your order.

Do you ship internationally?
Yes, we ship to selected European countries. Please check shipping options during checkout.

2. Returns & Exchanges

Can I return my order?
Yes, you can return a product within 14 days of receipt, provided it is unused and in the original packaging.

How do I return a product?
Please contact us at contact @petitwoof .be and we will send you return instructions.

Are the return costs at my expense?
Yes, unless the product is defective or incorrectly delivered.

Can I exchange a product?
Yes, exchanging is possible. Indicate during the return process which product you would like to receive instead.

3. Payments

What payment methods do you accept?
We accept:

  • Bancontact
  • Visa & Mastercard
  • PayPal
  • Apple Pay & Google Pay

Can I pay afterwards?
Yes, we offer the option to pay afterwards via Klarna.

Are my payments safe?
Yes, we use secure payment methods and encrypted connections.

4. Product information

Are your products safe for dogs?
Yes, all our products are carefully selected and tested to ensure the safety of your dog. Check products regularly for wear and tear.

How do I choose the right size?
With each product you will find a size chart that will help you choose the right size. Are you in doubt? Contact us.

How do I maintain the products?
Many of our products are machine washable or easy to clean. Specific care instructions can be found on the product page.

5. Customer service

How do I contact you?
You can reach us via:

What are your opening hours?
Our customer service is available:

  • Monday to Friday: 09:00 - 17:00
  • Saturday: 10:00 - 15:00
  • Sunday: Closed

6. About Petit Woof

What makes Petit Woof unique?
At Petit Woof we combine style, quality and comfort in all our products, specially designed for dog lovers who want to give their four-legged friend the best.

Where are you located?
Our head office is located in Izegem, Belgium.

Do you have any questions?

Send us a message via our contact form . We are ready to help you!